About the Role 

• In this role, you will lead and grow the design team and its practice as we scale. Surrounded by smart, ambitious and caring teammates that want to build great experiences together, you’ll have the opportunity to partner across all disciplines. From planning, project kickoff, to release, you’ll take part in the direction in what we build and how we build them. 

• You’ll work with multiple teams of designers, researchers, product managers, and engineers to create design solutions that are inclusive, accessible, and easy for everyone to use. With people and feedback at the center of our team culture, you’ll join and run workshops to foster creativity and drive progress.

• You’ll generate new ideas, crafting intuitive user interfaces and delivering impact at scale. Your designs will inspire us to serve everyone with dignity and respect and find creative, yet practical, ways to meet people’s needs. One of your main tasks will also be to provide mentorship and coaching to other designers and help strengthen our design system and overall design team. 

• Develop strategies that drive design excellence and define a long-term roadmap

• Proactively identify and resolve strategic issues that may impair the team’s ability to meet strategic, financial, and design goals

• Finally, you’ll take a client-centered, radically inclusive, iterative, and data-driven approach to your work. Your designs will be used by millions of people in need and demonstrate that design can create the conditions for generational, systemic change while also delivering immediate material value to communities. 

• This role may be remote or based in Seattle and reports to the Chief Design Officer, VP of Design, or Senior Design Director.

What the job entails

Design Process

• Use your strong UX skills to work on higher level initiatives - e.g. support area leads to design long term visioning wireframes and develop ideas for new opportunities

• Be able to communicate both the front-end and back-end service experience

• Participate in research planning activities

• Facilitate co-design sessions with users and stakeholders

Strategic Leadership & Partnership 

• Participate in strategy conversations and use insights to guide team's decision making

• Be a point of contact for Design to help develop new initiatives and opportunities in collaboration with leadership and program 

• Develop relationships with and teach other disciplines about design to foster more effective collaboration

Mentorship

• Act as mentor to support the development of design staff

• Contribute to onboarding, documentation, and internal presentations and training

• Conduct learning sessions with the design team

• Support design staff in their work by pairing, coaching, and raising the quality bar of all outputs

• Participate in recruiting and interviewing

Design Practice Leadership

• Foster a dynamic and equity-centered design culture 

• Develop our design practice and capabilities - e.g. practice operations

• Partner cross-functionally to ensure design is being leveraged to improve products, services, and client outcomes across our portfolio.

What you’ll get 

Salary

• Minimum base salary of $130,000-$180,000.
  

Benefits and perks 

• Medical & Retirement:

• Full benefits package with option of dependent and family coverage

• 401k plan with matching funds

• Professional development:

• Bi annual 360 review process alongside compensation reviews

• Stipend towards professional development 

• A manager and org-wide structure that supports and enables professional development

• Flexible Time: 

• Unlimited Paid Time Off policy

• Flexible working hours, preferably around PT - we aim to hold all internal meetings between 10 AM - 3 PM PT

• ADHD Accommodations:

• An office with a door, preferably my home office

• No-interruption periods for focus work